Job Description

GSO Operations Manager

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

As a GSO Operations Manager, you'll oversee the daily operations of our Global Security Operations (GSO) services, ensuring compliance, efficiency, and exceptional client care. You'll lead recruitment, scheduling, and performance management while driving service excellence.

• Manage, mentor, and develop security analyst teams
• Ensure compliance with client requirements, policies, and KPIs
• Oversee recruitment, scheduling, and personnel management
• Conduct performance reviews, site audits, and client meetings
• Manage budgets, invoicing, and operational reporting (SARs, QBRs)
• Drive service improvements through benchmarking and progression models
• Build strong client relationships with a focus on hyper-care

What You Bring

• 5+ years of operations management experience (security or related field preferred)
• Strong leadership and team development skills
• Experience with scheduling, budgets, and performance metrics
• Proven client management and relationship-building expertise
• Ability to manage competing priorities under tight deadlines
• Excellent communication, organization, and problem-solving skills

Join Crisis24 and help us deliver operational excellence, client satisfaction, and continuous service improvement across our global operations.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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