Job Description

At Dover Health we’re not just redefining senior care, we’re redefining what it means to care. Discover customized services designed to cater to the specific needs of each and every patient. Dover Health takes pride in its core values and expects that every team member will be passionate, trustworthy, empathetic, positive, respectful, and approachable.

Position Summary:

As a Business Office Manager, you will have the opportunity to connect with, and positively impact the lives of, our patients daily! You will promote the physical, personal, and emotional well-being of patients and work with the Dover Health teams to strive to reach the ultimate goal, which is to return the patient to their maximum level of self-care and independence, when possible.

Essential Duties:

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Serve as intermediary between patients, vendors, and other outside sources related to questions and concerns and direct these to the appropriate department.
• Provides input for improving and streamlining current procedures and become actively involved in the planning and implementation of new processes and procedures. Creates documentation to support new procedures.
• Coordinates ordering and distribution of office supplies and handles problems concerning material received. 
• Prepares outgoing mail, faxes and packages.
• Maintain all employment records. 
• Assist with the development and presentation of marketing initiatives. 
• Address and schedules general office, technology, maintenance, and repair items when necessary. 
• Properly maintain and receive payment for services.
• Work directly with Accounting Manager concerning accounts payable process and vendor management.
• Assist in developing and implementing verification and billing processes. 
• Assist with preparation of other clinical and administrative reports as needed.
• Other duties as assigned.

Qualifications, Education and/or Experience: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• 3 years of professional office experience and High School diploma or GED. Must possess a current CPR certification at all times. Proficiency with Microsoft Excel and other MS Office software required.
• Excellent communication and interpersonal skills required.
• Must have the ability to work in a fast-paced environment, remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking. 
• Must exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all clients, visitors, coworkers.
• Quickly adapts to change and takes a proactive approach to problem solving.
• Knowledge and understanding of HIPAA. 
• Ability to work well with others and take direction from management, as well as take initiative – willing to go above and beyond to ensure our patients needs are met and they are comfortable in their living environment.
• Self-motivated to accomplish identified goals with a strong sense of accountability for results.
• Must possess knowledge of state regulations regarding senior living care, as well as a solid understanding of opportunities and limits of other levels of care within senior living. 
• Be able to demonstrate proficiency in Internet browsers (e.g., Explorer, Chrome, and Fire Fox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR related systems if applicable.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. 

Dover Health considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law. 

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